Embracing the ‘Community Everywhere’ Evolution: A Conversation with Jamie Langskov
Transform your business operation and customer engagement by embracing the idea of ‘Community Everywhere’ in this ‘Talk About Your Community’ livestream.
Join host Todd Nilson of Clocktower Advisors alongside Jamie Langskov, a rising star among Customer Experience executives and Community strategists. They unravel the value of making community integral to all business functions, highlighting how this approach can boost collaboration, foster innovation, and deepen customer relationships.
As founder of Chaotic Good Consulting, Jamie Langskov shares her unique insights on how this shift can empower businesses to thrive in an interconnected world!
About Jamie Langskov
Jamie is an executive Customer Experience and Community strategist and is the founder of Chaotic Good Consulting. She has worked with companies like SAP, MongoDB, and many early stage startups to help them build loyalty, advocacy, retention, and growth. She is also a passionate startup advisor and recently joined Techstars as a mentor.
About the Show
'Talk About Your Community' is a weekly live stream for leaders, technologists, entrepreneurs, and community builders. It's a platform to discuss community building and digital strategy.
Show Notes
Community Everywhere Concept (00:18): The concept of 'Community Everywhere' challenges the idea of launching a platform. It shifts focus to understanding problems, existing interactions, and aligning stakeholders for holistic success.
Community Everywhere as a Mindset (05:34): The idea of 'Community Everywhere' emphasizes that community should not be confined to separate departments or limited to specific platforms like forums. Organizations should adopt a 'Community First' approach, involving community in decisions, initiatives, and changes across the business to achieve holistic success.
Navigating Challenges and Hybrid Approaches (10:59): Launching a community platform requires thoughtful consideration of the target audience and their preferred engagement channels. Hybrid approaches may be necessary to meet the unique needs of different demographics.
Challenges of Spreading Community Everywhere (16:09): Spreading community everywhere presents challenges in change management, stakeholder alignment, and maintaining ownership. It requires a comprehensive footprint, strong leadership, and the ability to navigate organizational dynamics.
The Role of Consultants in Community Management (40:55): Consultants can play a valuable role in helping community managers and organizations succeed. Consultants offer expertise, advocacy, and outside perspectives. Their goal is to empower community managers to thrive and achieve their goals efficiently.