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Improv: Cultivating Confidence, Creativity, and Collaboration

Unscripted and unforgettable, this episode of Talk About Your Community was focused on building trust, creativity, and fun—muscles to exercise and improve for all community builders!

In the livestream, customer advocacy marketing expert Lauren Turner hosts a series of improv games with Todd Nilson and professional storyteller Ahmadou Diallo. Together, they showcase how creating a container of trust, fun, and creativity can bring a multitude of benefits, especially for customer-facing roles and online community builders.

About Lauren Turner

Lauren Turner is a visionary marketing leader with over 20 years of experience, distinguished for her customer-obsessed approach and exceptional ability to build and scale cross-functional programs that significantly enhance customer engagement and advocacy.

She has worked in the technology space for a variety of companies ranging in size from small startups to Fortune 500 global enterprises, and is a regular speaker and presenter at tech industry events, webinars and podcasts.

Lauren’s LinkedIn


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Show Notes

Applications of Improv (0:00): Host, Todd Nilson, introduces guests Lauren Turner and Ahmadou Diallo for an hour of improv games. Turner introduces her background and experience in improv. There are numerous benefits to corporations, such as active listening, being able to react in the moment, and teamwork during problem solving.

Introductions and 5 Things (15:23): The first game includes stating your name with an accompanying symbol as a useful icebreaker. Players take turns performing the names and symbols in acknowledging each other. The second game entails being assigned an inanimate object and listing five things that are great about yourself as that object. This builds abstract thinking and teamwork, as other players supports answers regardless if they make sense or not.

Dr. Know-It-All (31:02): Dr. Know-It-All is a three-headed doctor answering inquiries from the audience. Players can only say one word at a time, which limits the amount of control of where the answer is going. Questions included dealing with an unresponsive person, a spam-filled community, and more!

What A Great Wedding (43:42): The final game of the evening is called What A Great Wedding. The players are all guests at an audience-suggested wedding, and they take turns making remarks about the wild, intriguing, and dazzling things they saw at this wedding. Todd, Lauren, and Ahmadou play through a zoo wedding and a corporate community wedding before wrapping up the stream.