Clocktower Advisors is proud to announce a partnership with SearchUnify, a unified cognitive platform by Grazitti Interactive that is built on a core of cognitive technology, machine learning and an insights engine.

“Customers often seek ways to solve problems on their own before engaging with brands directly. Online brand communities are a highly effective channel for delivering the self-service support customers want,” said Vishal Sharma, CTO, SearchUnify. “Todd’s impeccable strategic skills around community consulting will empower SearchUnify to explore upcoming, complex community management challenges. I’m certain that together we will deliver cutting-edge, advanced solutions for online communities, helping our clients stand out from the competition with superior CX.”

“SearchUnify represents the most broad-based and applicable set of AI-driven solutions for content discovery insights, chat, and customer support that I’ve seen on the market. It integrates smoothly with some of the biggest names in enterprise platforms, such as Khoros and Vanilla, and can be applied to many more,“ says Todd Nilson, founder and principal community strategist for Clocktower Advisors.

About Clocktower Advisors

Since 2015, Clocktower Advisors has helped clients across the globe to create and sustain thriving online community and digital workplace experiences.

As the uncertainties brought about by the global pandemic, economic and technological disruption force more organizations to increase their investments in remote work, meaningful collaboration, innovation, and online employee loyalty, Clocktower Advisors’ experience, thought leadership, and knowledge of leading practices in creating trust and building safe digital spaces has become more relevant than ever.

Clocktower Advisors has helped dozens of organizations worldwide from startups through Fortune 100 companies to plan, launch, and run online communities and digital workplaces.

About SearchUnify

SearchUnify is a unified cognitive platform, by Grazitti Interactive, and is built on a core of cognitive technology, machine learning and an insights engine.

The platform fuels a suite of AI-based products including Cognitive Search, Intelligent Chatbot(SUVA), Agent Helper, Knowbler, Escalation Predictor and Community Helper. Leading global enterprises trust SearchUnify for achieving revolutionized information discovery and elevated support outcomes.

Click here to watch webinar on SearchUnify with Todd Nilson.